If the product you purchase does not satisfy your needs; send it back for a full refund. Contact our technical support team for questions about our products; troubleshooting; or even suggestions for products to fit your particular needs. Not to be outdone; our friendly and helpful customer service team is here to make your ordering; delivery; and any possible returns a quick and painless operation; from start to finish! Additionally; we offer a 30-day money back guarantee as well! Updated Jan 24; 2020 Onyx Series Auxiliary 3. Unlike many 3.